1.General information

1.1. The online store operating at www.sklep.biowet-drwalew.pl ("BEROE SENSE Online Store") is operated by BEROE SENSE Sp. z o. o. with its registered office in Drwalew, ul. Grójecka 6, 05-651 Drwalew, entered into the register of entrepreneurs of the National Court Register maintained by the District Court Lublin-Wschód in Lublin with its registered office in Świdnik, 6th Commercial Division of the National Court Register under the KRS number 0001070439, NIP 7972084962, REGON 526998824, share capital: PLN 50,000.
1.2. Correspondence address and contact details:
BEROE SENSE Sp. z o. o. Online Store
ul. Grójecka 6, 05-651 Drwalew
email: info@beroesense.com
tel: +48 502197882
1.3. The Regulations define the rules for making purchases and providing services electronically in the BEROE SENSE Online Store.

2. Principles of operation of the BEROE SENSE Online Store.
   2.1.The activity of the BEROE SENSE Online Store includes the sale of goods presented on the website www.beroesense.com.
   2.2.The Regulations apply to sales within the BEROE SENSE Online Store both to customers who are and are not consumers. If it results from mandatory provisions of law, the provisions of these Regulations concerning consumers also apply to a natural person concluding a contract directly related to their business activity, when it results from the content of this contract that it does not have a professional character for them, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity ("Entrepreneur with consumer rights"), also when it is not expressly stated in the Regulations. Consequently, if the provisions of these Regulations refer to customers who are not consumers, this formulation does not apply to a natural person concluding the agreement referred to in the previous sentence, even if it is not expressly stated in the Regulations, provided that it results from mandatory provisions of law, provided that if the provisions of law allow for the application of provisions concerning customers who are not consumers in the case of such a person and establishing on their basis the provisions of the Regulations as also applying to such a person as a customer who is not a consumer, such provisions of the Regulations shall also apply to such a person. BEROE SENSE Sp. z o. o. may request the person placing the order to submit an appropriate statement confirming the status of such person as a consumer, or a natural person concluding the agreement referred to in the second sentence or a customer who is not a consumer, or to demonstrate this in a specified manner, as a condition for concluding a sales agreement for the ordered goods.
   2.3. BEROE SENSE Sp. z o. o. informs that using the BEROE SENSE Online Store via a web browser, including placing an order and making a telephone call, may be associated with the need to incur costs of connecting to the Internet for data transmission or telephone call costs, in accordance with the tariff of the service provider used by the customer.
   2.4. The condition for placing an order in the BEROE SENSE Online Store is to read the Regulations and accept their provisions.
   2.5. As part of the technical requirements necessary for cooperation with the IT system used by BEROE SENSE Sp. z o. o. to complete the order, the customer should have an active e-mail account and a device connected to the Internet that meets the following technical requirements:
   a. web browsers: _.
   b. screen resolution above 1024 px;
   c. enabling cookies in your web browser.
   2.6. BEROE SENSE Sp. z o. o. shall not be liable for any disruptions, including interruptions in the functioning of the BEROE SENSE Online Store, caused by force majeure, unauthorized actions of third parties or incompatibility of the BEROE SENSE Online Store with the customer's technical infrastructure.
3. Ordering goods.
   3.1. Orders in the BEROE SENSE Online Store are accepted via the website www.beroesense.com
   3.2.The goods in the BEROE SENSE Online Store are marked in detail. On the BEROE SENSE Online Store website you will find information about the properties of the goods, their price, composition, etc.
   3.3.When ordering goods, the customer selects them in a manner appropriate for the given item, specifying in particular the weight and, if necessary, providing other specific information and the number of pieces of the ordered goods.
   3.4. The order should be placed in Polish. The customer cannot provide illegal content as part of the order.
4. How to buy in the BEROE SENSE Online Store – detailed instructions
   4.1.Once the customer has selected the product, they should click the "ADD TO CART" icon.
   4.2.The product is transferred to the basket, which is visible after clicking on the basket icon in the bar at the top of the page. You can go to the basket by selecting the basket icon button, which launches a page showing all the products that are in it.
   4.3. After selecting the “Proceed to order” option, a page will open where you must enter the data necessary to log in or register an account on the website.
   4.4. After selecting the address and delivery method, proceed to payment.
   4.5. The customer has the option to choose the payment method in the form of card payment via Przelewy24.
   4.6. Before finalizing the order, the customer confirms the entered data: selected goods, delivery address and payment method.
   4.7. At any stage of placing an order, until payment is made, you can cancel the order by stopping going through the next steps and leaving the subpage used for placing orders. This can be done in several ways, e.g. by clicking on the icon used to return to the previous page or by clicking on any subpage (or product) located on the BEROE SENSE Online Store website. An order, the placing process of which is not completed by the customer, will not be fulfilled.
   4.8. An email confirming receipt of the customer's order will be sent to the email address provided in the login data. The customer will receive a personalized order number in the email, which allows, among other things, to determine the status of the order.
   4.9. BEROE SENSE Sp. z o. o. may contact the customer at the e-mail address provided by the customer or by phone in order to clarify doubts, confirm the order or in other matters related to the execution of the order.
   4.10. If the BEROE SENSE Online Store does not confirm the order within 5 business days of its placement by the customer, the order is deemed to have been placed incorrectly or not accepted by the BEROE SENSE Online Store for execution.
5. Prices
   5.1.Prices on the BEROE SENSE Online Store website given in Polish zloty are gross prices, including VAT. The price of the goods should include the cost of shipping, the amount of which depends on the selected form of delivery and payment. The price given on the website at the time of placing the order is the final price, binding the customer. After placing the order, the price of the ordered goods will not change, regardless of price changes introduced by the BEROE SENSE Online Store or promotional or sale campaigns started.
   5.2.BEROE SENSE Sp. z o. o. reserves the right to change the prices of goods in the BEROE SENSE Online Store, introduce new goods for sale, conduct and cancel promotional campaigns on the BEROE SENSE Online Store websites, or introduce changes therein in accordance with the provisions of the Civil Code and other acts.
6. Availability of ordered goods
   6.1.Information about goods on the BEROE SENSE Online Store website does not mean that these goods are available in the warehouse and that the order can be fulfilled. Among other things, if many customers place an order for the same goods at the same time, it may happen that the goods will not be available.
7. Fulfillment of an incomplete order
   7.1.In the event that a given product is not in stock or the order cannot be fulfilled for another reason, the customer will be informed by e-mail about the problems with the order and possible solutions (e.g. partial fulfillment, full fulfillment but the related extension of the waiting time, cancellation of the entire order without negative consequences for the customer). A partial order cannot be fulfilled, the order is withdrawn without negative consequences for the customer, and in the event of payment by the customer - the amounts paid will be refunded. If the customer wants the order to be fulfilled - it must be placed and paid for again.

7.2 Refund
BEROE SENSE Sp. z o. o. in the event of impossibility to complete the order is obliged to immediately, no later than 14 days from the date of withdrawal from the contract or cancellation of the order, return to the customer all payments made by him, including the costs of delivering the goods.

8. How to receive your order and how long it takes to process your order
   8.1.NOTE: Deliveries of goods purchased in the BEROE SENSE Online Store are only made within Poland.
   8.2.Orders are delivered by a courier company - the estimated delivery time is 1 business day from the day following the shipment. The total order fulfillment time should not exceed 3 business days.
   8.3. The proof of purchase (VAT invoice) is available for viewing and downloading in the My Orders panel and sent to the e-mail address provided in the ordering process after the payment has been posted to the BEROE SENSE sp. z o. o. account.
9. Payment methods for orders

9.1. Payment via Przelewy24: The customer can make a payment by card or using BLIK via Przelewy24.

10. Sales Agreement
    10.1.The information placed on the BEROE SENSE Online Store website does not constitute an offer within the meaning of the provisions of the Act of 23 April 1964 – the Civil Code.
    10.2.The Agreement is concluded in Polish, in accordance with Polish law and these Regulations.
    10.3. An order placed by a customer in the BEROE SENSE Online Store constitutes an offer to conclude a contract for the goods covered by the order.
11. Execution of the contract – deadline

    11.1In the event of a lack of goods or impossibility to fulfill the order, BEROE SENSE Sp. z o. o. will immediately inform the customer about the lack of goods or impossibility to fulfill the order. Working days are counted from Monday to Friday, excluding Saturdays and Sundays and days recognized by law as non-working days.

12. Shipping cost
    12.1. Orders are delivered by InPost – the estimated delivery time is two business days from the day following the shipment. The total order fulfillment time should not exceed 3 business days.
13. The consumer's right to withdraw from the contract
    13.1 Right of withdrawal
    13.1.1A customer who is a consumer has the right to withdraw from the contract within 14 days of receiving the ordered goods without giving any reason.
    13.1.2.To exercise the right to withdraw from the contract, the customer should inform BEROE SENSE Sp. oo ul Grójecka 6, 05-651 Drwalew about their decision to withdraw from the contract by means of an unequivocal statement (e.g. a letter sent by post or e-mail). The customer may use the model withdrawal form, but this is not obligatory.
    13.1.3. In order to meet the deadline for withdrawal from the contract, it is sufficient for the customer to send information regarding the customer's exercise of the right to withdraw from the contract before the deadline for withdrawal expires.
    13.2. Consequences of withdrawal from the contract
    13.2.1. In the event of withdrawal from the contract, BEROE SENSE Sp. z o.o. shall return to the customer all payments received, including the costs of delivering the goods, immediately, and in any case no later than 14 days from the date of receipt of the declaration of withdrawal from the contract, including the costs of shipping the goods (with the exception of additional costs resulting from the customer's choice of a shipping method other than the cheapest, standard shipping method available in the BEROE SENSE Online Store). The payment will be returned using the same payment method that the customer used when placing the order or in the form of a bank transfer to the account indicated in the return form. BEROE SENSE Sp. z o.o. may withhold the return of the payment until the goods are received or until proof of their return is provided to us, depending on which event occurs first.
    13.2.2. BEROE SENSE Sp. z o. o. will immediately confirm to the customer who is a consumer the receipt of the declaration of withdrawal from the contract at the e-mail address provided when placing the order.
    13.2.3. In case of withdrawal from the contract, the contract is deemed not to have been concluded.
    13.2.4. In the event of withdrawal from the contract, the customer should return or hand over the goods to BEROE SENSE Sp. oo ul Grójecka 6, 05-651 Drwalew immediately, and in any case no later than 14 days from the day on which he informed about the withdrawal from the contract. The deadline is met if the customer sends back the goods before the expiry of the 14-day period. The customer bears the direct cost of returning the goods.
    13.2.5. The right to withdraw from the contract is not granted to the Customer in the cases indicated in the applicable provisions of law, in particular in relation to contracts: (1) for the provision of services for which the customer as a consumer is obliged to pay the price, if BEROE SENSE Sp. z o. o. as the seller has fully performed the service with the express and prior consent of the customer as a consumer, who was informed before the commencement of the provision that after the seller has provided the service he will lose the right to withdraw from the contract, and has acknowledged this; (2) in which the price of the product or remuneration depends on fluctuations in the financial market over which the seller has no control and which may occur before the deadline for withdrawal from the contract expires (3) in which the subject of the provision is non-prefabricated goods, manufactured according to the customer’s specification or serving to meet their individual needs; (4) in which the subject of the provision is goods delivered in sealed packaging, which cannot be returned after opening the packaging due to health protection or hygiene reasons, if the packaging was opened after delivery; (5) where the subject of the service is goods that spoil quickly or have a short shelf life (6) where the subject of the service is goods that after delivery, due to their nature, are inseparably connected with other things, other than those indicated in Article 38 of the Act of 30 May 2014 on consumer rights.
    13.3. The consumer is liable for a reduction in the value of the subject of the contract resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the subject of the contract.
    13.4. The provisions of this section of the Regulations (point 13) also apply to the Entrepreneur with consumer rights, referred to in point 2.2 of the Regulations, provided that this results from mandatory provisions of law.
    13.5. In the case of a customer who is an Entrepreneur with consumer rights, who exercises the right to withdraw from the contract, BEROE SENSE Sp. z oo has the right to verify whether the contract concluded by this person was of a professional nature for him/her and whether withdrawal from the contract was possible. BEROE SENSE Sp. z oo reserves that in the event of failure to meet these conditions, it has the right not to take into account the declaration of the Entrepreneur with consumer rights on withdrawal from the contract.
    13.6. The withdrawal form is available in the attachment at the bottom of the page and is also attached as Annex No. 2 to the Act of 30 May 2014 on consumer rights.
14. Complaints
    14.1.BEROE SENSE Sp. z oo is responsible for the compliance of goods sold in the BEROE SENSE Online Store with the contract, as provided for by the relevant provisions of law. The basis and scope of BEROE SENSE Sp. z oo's liability for the above towards a customer who is a consumer is specified in the Act of 30 May 2014 on consumer rights, and in the case of a customer who is not a consumer - in these Regulations, unless the mandatory provisions of law provide otherwise. In accordance with art. 558 § 1 of the Civil Code, BEROE SENSE Sp. z oo's liability under the warranty for goods towards a customer who is not a consumer is excluded.
    14.2.In the case of a contract with a customer who is a consumer, if a defect in the goods is discovered within one year from the date of delivery of the sold goods, it is assumed that the defect or its cause existed at the time of transfer of risk to the buyer who is a consumer.
    14.3.1. If the sold item is defective, the customer who is a consumer may file a complaint by post to BEROE SENSE Sp. oo ul Grójecka 6 05-651 Drwalew or by e-mail info@beroesense.com.
    14.3.2. A customer who is a consumer has the right to file a complaint in the event of receiving a product that is not in accordance with the order placed. In particular, a customer who is a consumer may request the repair of the purchased product or its replacement with a new one.
    14.3.3. BEROE SENSE sp. z oo, may, instead of the repair proposed by the customer who is a consumer, make an exchange or, instead of an exchange, make a repair if bringing the item of sale into conformity with the contract in the manner chosen by the customer who is a consumer is impossible or would require excessive costs on the part of BEROE SENSE Sp. z oo 14.3.5. In a situation where the repair or exchange of the item of sale for a new one in accordance with the request of the customer who is a consumer is impossible to carry out within a reasonable time or would require excessive costs for BEROE SENSE sp. z oo, BEROE SENSE Sp. z oo may refuse to bring the item of sale into conformity with the contract, of which it will notify the customer who is a consumer. When assessing the excessiveness of costs, the value of the goods free from defects, the type and significance of the identified defect are taken into account, as well as the inconvenience to which the customer who is a consumer would be exposed by another method of satisfaction.
    14.4. A customer who is a consumer cannot withdraw from the contract if the defect is insignificant.
    14.5. BEROE SENSE Sp. z o. o. is obliged to replace the defective goods with defect-free ones or to remove the defect within a reasonable time without excessive inconvenience to the customer who is a consumer.
    14.7. In the event that the defective product has been installed, the customer who is a consumer may request BEROE SENSE Sp. z o.o. to dismantle and re-install the product after replacing it with a defect-free product or removing the defect, but is obliged to bear part of the related costs exceeding the price of the sold product or may request BEROE SENSE Sp. z o.o. to pay part of the costs of dismantling and re-installing, up to the price of the sold product. In the event of failure to perform the obligation by BEROE SENSE sp. z o.o., the customer who is a consumer is entitled to perform these activities at the expense and risk of the Seller.
    14.8. A customer who is a consumer, who exercises the rights under the warranty, is obliged to deliver the defective item to the complaint address at the expense of BEROE SENSE Sp. z oo, and if due to the type of item or the way it was installed, the delivery of the item by the customer who is a consumer would be excessively difficult, the customer who is a consumer is obliged to make the item available to BEROE SENSE Sp. z oo at the place where the item is located. In the event of failure to fulfill the obligation by BEROE SENSE Sp. z oo, the customer who is a consumer is entitled to return the item at the expense and risk of BEROE SENSE sp.
    14.9. The costs of replacement or repair are borne by BEROE SENSE sp. z o. o., except for the situation described in §14 item 14.10.
    14.10. BEROE SENSE Sp. z o. o. is obliged to accept a defective item from a customer who is a consumer in the event of exchanging the item for a defect-free one or withdrawing from the contract.
    14.11. BEROE SENSE Sp. z o. o. will respond within 14 days to:
    -declaration of a request for a price reduction;
    - declaration of withdrawal from the contract;
    - request the replacement of the item with a defect-free one;
    - request removal of the defect.
    Otherwise, it is deemed that he has recognised the statement or request of the customer who is a consumer as justified.
    14.12. The claim of a customer who is a consumer for the removal of a defect or the replacement of the sold item with a defect-free item is subject to a limitation period of one year from the date the defect was discovered, but not earlier than two years from the date of delivery of the item to the customer who is a consumer.
15. Final provisions
    15.1. For each purchased product, the customer receives an invoice and order confirmation to the email address provided during the ordering process.
    15.2.BEROE SENSE Sp. z o. o. is not responsible for providing incorrect customer data.
16. Processing of personal data - privacy policy
    16.1.Detailed information regarding the processing of personal data is available in the Privacy Policy tab.
17. Processing of personal data
    17.1. The Customer's consent to the processing of personal data by Beroe Sense within the meaning of the Act of 29 August 1997 on the Protection of Personal Data (Journal of Laws of 2002, No. 101, item 926, as amended) is voluntary, however, the lack of consent to the processing of personal data prevents the execution of the contract and the completion of the order.
    17.2.Processing of personal data for marketing purposes
    The Customer may consent to the processing of his/her personal data for marketing purposes within the meaning of the Act of 29 August 1997 on the Protection of Personal Data (Journal of Laws of 2002, No. 101, item 926, as amended) and their entrustment to a third party for the purpose of providing the Customer with advertising materials and information on promotional and marketing campaigns and the operator of the BEROE SENSE Online Store.
18. Personal Data Administrator
    The administrator of personal data is Beroe Sense Sp. oo ul Grójecka 6, 05-651 Drwalew. In accordance with the Personal Data Protection Act, providing personal data is voluntary, and the Customer has the right to view their data and correct, change, as well as request their removal.
19. Final provisions
    19.1BEROE SENSE Sp. z oo reserves the right to change the regulations. The change to the Regulations becomes effective on the date indicated by BEROE SENSE Sp. z oo, not shorter than 14 days from the moment of making the amended Regulations available on the website www.sklep.biowet-drwalew.pl, and in the case of customers who are not consumers - also on the date of such making available. Orders placed by customers before the changes to the Regulations come into force are fulfilled according to the previous provisions of the Regulations. In the event that provisions more favorable to customers who are consumers are in force in the scope concerning the change to the Regulations - the change to the Regulations may only take place in accordance with these provisions.

19.2. In matters not regulated in these Regulations, the generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act of 18 July 2002 on the provision of services by electronic means, the Act of 30 May 2014 on consumer rights. In the event that provisions more favorable to customers who are consumers than the provisions of the Regulations are in force - these provisions of law shall apply.
19.3. This version of the Regulations is effective from 15/02/2024.